An IPG Partner

Melissa G. Nelson

Director of Operations

Melissa began her career with ARM in the Information Technology department in 2005. While in the IT Department she helped design and develop custom Claims Management software features. These features have allowed ARM to automate procedures and protocols to assist in maintaining compliance with State Statutes and Insurance Department requirements in the multi-state claims handling environment, as well as meet our individual client’s expectations and protocols in a more efficient manner.

She obtained her Associates in Claims from the Institutes and adjuster license and moved into the claims department as an adjuster. She has since been promoted to Training Manager/Claims Supervisor, where she is responsible for a training and managing a team of new and experienced adjusters.

She works with the Managing Partner and other Team Leaders to arrange adjuster attendance at conferences for PLRB, NAPSLO, NAIIA, AAMGA, and TIDA. She also coordinates with upper management with regard to continuing education and training of the adjuster staff, making sure all employees receive the required training necessary (such as annual California Fraud Training) In addition, she continues to work with the Information Technology department to add features and update the bespoke Claims Management System, as well as ensuring all members of ARM staff receive training as necessary when new features are added.

Associates in Claims, The Institutes
ITT Technical Institute
Associate in Applied Science – Information Technology
University of Arkansas at Little Rock